-Deliveries will be made to Glasgow postcodes and close surrounding areas, please email claire@workshopflorals to enquire about a delivery outwith or to check a delivery postcode.
-For Edinburgh deliveries please email to arrange.
-Flower and plant deliveries will be made during business hours Monday-Friday 9am-5pm. Please note we can’t give out specific time slots.
-Please note we require 24 hours’ notice and do not currently accept same day orders. If you select same day for a delivery it will be delivered on the next working day.
-To cancel your upcoming order or if there is a problem with an order you have received please contact claire@workshopflorals ASAP.
Authority to leave
-All orders are on an 'Authority to leave' system with our delivery team.
-Please ensure someone will be able to accept delivery. If the recipient or a neighbour isn't available and there is no reception area and the area is deemed safe by our delivery driver the order will be left and the job deemed complete.
-If an area is not deemed safe to leave, the sender will be contacted to arrange another option, this is at the expense of the sender to do so.
-If we can’t reach you on your provided contact number or email in a suitable time-frame for our drivers then the order will not be able to be re-delivered on the same day. As flowers are perishable that will mean a new arrangement may be required and will incur an additional charge. Plants may be re-delivered with only an additional delivery charge.
-We will only ever use your data to improve your experience
-We’ll always ensure your data is safe and protected
-You can choose how you want to hear from us
-If we don’t need your info we will make sure it is deleted
We collect information about you for two reasons: to process your order and to provide you with the best possible service. Information collected –
-First and last name
IP addresses and cookies
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
Use of Data
workshop florals will use the collected data for various purposes:
-To provide and maintain the Service
-To notify you about changes to our Service
-To provide customer care and support
-To provide analysis or valuable information so that we can improve the Service
-To monitor the usage of the Service
-To detect, prevent and address technical issues
-To allow you to participate in interactive features of our Service when you choose to do so
Security of data
The security of your data is important to us, we will not sell the personal information that we collect from you and will only use it for the purposes set out in this policy. However, we may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or our safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction or to assist in any investigation into alleged illegal or criminal conduct. You have the right at any time to stop us from contacting you for marketing purposes.
You can do this by clicking on the ‘unsubscribe’ link in any email from us or by emailing us at firstname.lastname@example.org Stopping marketing messages will not stop service communications (such as order update